This text is a draft under legal review. Last updated: 9 November 2026
Terms of Use (Customers)
Last updated: 9 November 2026
These terms govern your use of the Gurme Cep mobile app (the "App"). By using the App you accept them. For your personal data, see the Privacy Policy at gurmecep.com/gizlilik.
1. The service
1.1. Gurme Cep (the "Platform") is an intermediary platform that connects you with restaurants. The restaurant prepares, sells and delivers the food; the sale contract is between you and the restaurant. 1.2. The Platform does not make, sell or deliver food. There is no courier service; the restaurant delivers the order itself. 1.3. The service is offered in the TRNC, to addresses inside the restaurant's delivery area.
2. Account
2.1. To open an account you must verify your phone number by SMS. Orders cannot be placed with an unverified account. 2.2. You are responsible for keeping your account details correct and your account secure. 2.3. You must be 18 or older to open an account. 2.4. Your account may be restricted if you knowingly give false information or place fake orders.
3. Ordering
3.1. When you place an order it is sent to the restaurant. The order is not final until the restaurant accepts it. 3.2. The restaurant may accept or reject the order. If it rejects, you are told the reason. 3.3. You can cancel an order at any time before the restaurant accepts it. After acceptance you cannot cancel in the App; contact the restaurant. The restaurant may also cancel after accepting, and must give a reason. 3.4. If the restaurant does not respond in time, the order is dropped automatically (timeout) and you are notified. 3.5. You can have at most pending orders at the same time. 3.6. You cannot order if the restaurant is closed, your address is outside its delivery area, or the basket is below the restaurant's minimum amount. 3.7. You follow the order status in the App and through notifications (accepted, preparing, on the way, delivered, etc.).
4. Prices and payment
4.1. Item prices, the delivery fee and the total are calculated on the server when you order and shown to you. Prices are in Turkish Lira (TL). 4.2. There is no in-app payment. You pay the restaurant on delivery, in cash or by card (card on delivery). The Platform does not collect money from you. 4.3. The item names, prices and options you see when ordering are saved with the order; later menu changes do not affect it. 4.4. The Platform charges the restaurant a commission; it is not added to your bill. 4.5. Issuing an invoice or receipt is the responsibility of the selling restaurant.
5. Delivery
5.1. Delivery and delivery time are the restaurant's responsibility. Times shown in the App are estimates. 5.2. You must give a correct and complete address and be reachable to receive the order. The restaurant may call the phone number you provided. 5.3. If an order cannot be delivered because of a wrong address or because you cannot be reached, responsibility may rest with you.
6. Complaints and "not received"
6.1. When an order is marked "delivered", the App asks you to confirm that you received it. If you did not receive it, report it with the "not received" option. 6.2. Reports are reviewed; we may contact you about the result and next steps. False or bad-faith reports may lead to restriction of your account. 6.3. Complaints about food quality, missing or wrong items or hygiene go first to the restaurant; if you get no result, write to destek@gurmecep.com. The Platform will make reasonable efforts to help, but does not guarantee an outcome. 6.4. Your legal rights as a consumer remain.
7. Reviews and ratings
7.1. You may review only restaurants you ordered from, based on your real experience. 7.2. Reviews must not contain insults, threats, hate speech, personal information (such as someone else's phone or address), advertising, falsehoods or unlawful content. 7.3. The Platform may hide or remove reviews that break these rules. Your name may appear on your review; when you delete your account, your name is removed from it.
8. Rules of use
You may not use the App unlawfully; place fake orders; try to disrupt the system, gain unauthorised access or send automated bulk requests; or use someone else's account.
9. Limits of liability
9.1. The Platform is an intermediary. The content, quality, safety, allergen information, preparation, price and delivery of the food are the restaurant's responsibility. 9.2. The Platform does not guarantee uninterrupted or error-free operation, and, except for intent or gross negligence, is not liable for delays caused by maintenance, internet problems or third-party services (SMS, notifications). 9.3. If you have an allergy, ask the restaurant before ordering. The restaurant is responsible for the accuracy of allergen information. 9.4. This section does not apply where the law does not allow liability to be limited.
10. Closing your account
10.1. You can delete your account at any time: Account → Delete account. It cannot be deleted while an order is in progress. 10.2. On deletion your account and profile are removed; past orders are kept for accounting with personal information removed (details in the Privacy Policy). 10.3. If you break these terms, the Platform may suspend or close your account.
11. Intellectual property
The App's software, design and brand belong to Gurme Cep or its licensors. Restaurant logos and images belong to the restaurant concerned.
12. Disputes and governing law
TRNC law applies to these terms. have jurisdiction. Mandatory consumer rights where you live remain unaffected.
13. Changes
We may update these terms. We will announce important changes in the App; continuing to use the App afterwards means you accept the new terms. The current text is at gurmecep.com/kosullar.